Full Feature List
Build voice & messaging into anything.
A carrier-grade platform for modern teams — from dial plan and DIDs to SMS, billing, and compliance.
Feature Highlights
🔀
Smart Call Routing
Route every call exactly where it should go, instantly and programmatically.
📞
Instant Number Provisioning
Get phone numbers live in seconds, anywhere.
🎯
Built-In Contact Center
Skills-based queues and agent routing, no extra platform needed.
⏰
Schedule-Aware Routing
Business hours, holidays, and overrides handled automatically.
🗂️
Self-Service IVR
Auto attendants that let callers help themselves.
💬
Compliant SMS at Scale
10DLC-registered messaging that won't get filtered.
🎙️
Voicemail & Call Recording
Capture, store, and retrieve every conversation.
💳
Usage-Based Billing, Built In
Bill exactly what's used, down to the call and text.
🛡️
911-Ready, Compliant by Design
Emergency addressing baked into the platform.
🔑
Enterprise-Grade Access Control
Multi-account, role-based permissions out of the box.
⚡
Carrier-Grade, API-First
Built on FreeSWITCH, fully documented, ready for developers.
Core Telephony & Call Routing
Programmable Dialplan
Dynamic, per-call XML-driven call routing powered by FreeSWITCH, configurable without redeploying infrastructure.
DID Management
Provision and manage phone numbers (E.164) with Twilio-backed purchasing, instantly assignable to any destination.
SIP Endpoint Provisioning
Full lifecycle management of SIP users, queue agents, and aliases.
Time-Based Call Routing
Business-hours, holiday, and temporary override scheduling (timeswitches) for intelligent call handling.
Auto Attendants
Configurable IVR menus for self-service call routing.
Ring Groups
Simultaneous or sequential ringing across multiple destinations.
Contact Center / ACD
Skills-Based Call Queues
Enterprise-grade ACD queueing built on mod_callcenter.
Agent Management
Real-time agent state and queue membership control.
Messaging
10DLC SMS/MMS Campaigns
Registered, compliant business messaging via The Campaign Registry (TCR).
Two-Way Messaging API
Send and receive SMS/MMS with full message detail records (MDRs).
Voicemail & Recording
Voicemail-to-Anything
Voicemail boxes with management API and message retrieval.
Call Recording
Upload, register, and retrieve call recordings on demand.
Billing & Usage
Usage-Based Billing Engine
Granular, ledger-backed billing (calls, SMS) with rate decks and SKU-based pricing.
Stripe-Integrated Payments
Automated invoicing and payment processing.
CDR/MDR Reporting
Full call and message detail records for billing transparency and analytics.
Compliance & Infrastructure
E911 Address Management
Emergency address registration tied to numbers/locations.
DNS Record Management
Programmatic domain/DNS control for voice infrastructure.
Multi-Account, Role-Based Access
Account hierarchy with granular permissions and role management.
Timezone-Aware Operations
Per-account and per-user timezone support across scheduling and reporting.
Platform
Developer-First REST API
Fully documented OpenAPI/Swagger spec, token-based auth (Sanctum).
FreeSWITCH-Native Integration
Direct XML curl integration for dialplan and configuration, built for carrier-grade scale.